Shipping & returns
Enjoy free overnight, insured shipping and seamless returns.
We offer free FedEx overnight insured shipping anywhere within the United States. To ship your order, we require your billing and shipping addresses to match, and we require the signature of an individual over 21 years old upon delivery.
For your convenience, we can also ship an online order to your work address. We will ship online orders under $10,000 to any work address within the United States. Simply add your work address in the “Notes” section at checkout.
Unfortunately, at this time we cannot ship online orders to P.O. boxes or to destinations outside of the United States.
Returns & Exchanges
We hope your experience and purchase have exceeded your expectations. If for any reason you are not satisfied, we will gladly accept your timely return for a full refund within 30 days with free shipping both ways. We cannot accept returns after 30 days from delivery. If it is within 30 days of delivery date and in good, sellable, like-new condition:
- We will refund in full for all earrings, necklaces and bracelets
- We will refund in full for all rings (including engagement rings) in women’s finger sizes from 4 – 8 and men’s finger sizes from 8 – 11.
Please note if an item is purchased with a Shopping Code at the point of checkout, the sale is final and cannot be exchanged or returned.
Returned merchandise should include the original packaging and be in the same condition as when it was received.
Please note the reason(s) for return on the Return/Exchange Card and whether you wish to exchange the item(s) or receive a credit. Enclose the Return/Exchange Card with your item(s). Please call our HOF Customer Service at 877-PERFECT to get a Return Authorization number to ensure proper return address and credit information.
HOF recommends that you insure the merchandise for the full retail value of the product and use a carrier that offers shipment tracking for all returns. HOF is not responsible for items lost during return shipment.
HOF offers this refund program for purchases made at heartsonfire.com only.
Please note, any Hearts On Fire items purchased from an independent retail partner cannot be returned directly to Hearts On Fire, and must be returned or exchanged at the retail location where the original transaction was made, in accordance with that store’s policies.